Product Guides

Pay By Points

Seamless Loyalty Points Redemption for Instant Purchases

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Overview

Pay by Points allows customers to redeem their accumulated reward or loyalty points as a form of currency, offering flexibility beyond the limited reward catalogs of bank portals or issuing brands. This feature empowers customers to use their points with a merchant or business of their choice, making purchases more convenient and rewarding.

User Interaction with Pay By Points

User Interaction with Pay By Points

Through Pay by Points, customers can leverage their reward points for online transactions processed by Plural. This feature enhances the overall customer experience, encouraging conversions and driving satisfaction, while providing merchants with a competitive edge in the marketplace.

Our solution bridges the gap between loyalty programs and payment methods, drives customer conversion and satisfaction, and provides you a competitive edge in the market.

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Watch Out

  • To Integrate with Plural seamless checkout flow you must have a PCI compliance certificate.

PBP Flow

**PBP Functional Flow**

PBP Functional Flow

Product Features

  1. Real-time Point Balance:
  • Customers can view their point balance before finalising the transaction.
  • Point-to-INR conversion rates available via API call to ensure transparency.
  1. Seamless integration/ Server-to-Server (S2S) payment processing:
  • Pay by Points is integrated into Plural’s Seamless platform, allowing you to plug and play using the same APIs easily.
  • Instant discount realisation at product page and seamless payment with points at checkout.
  1. Efficient Settlements:
  • Merchants can enjoy efficient reconciliation with settlement options available within T+2.

List of Supported Banks

Your business can offer customers the enticing option to pay with Credit card and debit card points issued by 14 Indian banks across 15 reward programs.

List of Supported banks
State Bank of India (SBI)
Yes Bank
Federal Bank
Canara Bank
Punjab National Bank
Union Bank of India
Bank of India
Karur Vysya Bank
South Indian Bank
Central Bank of India
Indian Bank
DBI Bank
AU Small Finance Bank
IDFC First Bank

Merchant Benefits and Important Guidelines

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Customer consent before redeeming points:

  • The option to pay by points cannot be enabled by default.
  • Customers must explicitly give consent to utilise the rewards/points to pay part of the order total by using their points balance.
  • Seeking and procuring consent from the customer is mandatory before rewards/points are redeemed as per legal agreement with our partners.

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Payment Options/ Check Balance

  • Your order may fail if an incorrect split between card and points amount is provided while initiating a payment. E.g. For an order total of Rs.45.73 if the redeemable amount by points is shown as Rs.32.01, initiate a payment of Rs.13.72 by card and Rs.32.01 by points. Attempting to initiate a payment not in accordance to the Payment Options API can result in the order getting failed.

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Refunds of expired points:

  • Refunds to customer will not not be allowed for the amount corresponding to expired points. However, this amount will be settled to you. You can pass the benefit of this refund to the customer as you deem fit.
  • You will see receive a message on the Merchant Dashboard when you attempt to refund a points transaction: "Points that have expired cannot be refunded to the customer, but they will be refunded to you. Please use your discretion in managing this amount with your customers."

Updated 4 days ago